The majority of employee accidents in today's healthcare organizations are ergonomic in nature.

In clinical areas, these ergonomic injuries are largely the result of patient transfer and repositioning tasks where clinical caregivers are helping patients. In nonclinical areas, these injuries are from daily tasks in departments that support clinical operations – dietary, maintenance, housekeeping, medical records, accounting, etc.

Diligent™ strives to eliminate manual transfer and repositioning tasks by training employees to use lifting and transfer equipment safely and effectively. We work with nurse management on changing patient care policies to include a transfer/mobility assessment of each patient and the use of equipment to safely and comfortably transfer and move patients.

• Patient handling and transfer equipment for clinical units to transition to a minimal lift environment of care
• A 60% incident reduction guarantee
• Weekly to monthly Clinical Consultant support for three years
• Customized "Team Implementation" of program, policies, and procedures
• Ergonomic training to raise awareness and reduce accidents in key non-clinical areas
• Tracking and quantifying program impact on well-being of staff and patients, as well as financial payback

• Monitoring unit to unit compliance
• Training new staff and continually re-educating existing staff
• Troubleshooting unique patient transfer situations and scenarios
• Review of incidents and accidents to assist with prevention strategies
• Mentoring and helping Transfer/Mobility Coaches with policies and practices

• Frequency of employee and patient accidents
• Severity and cost of accidents
• Return to work period
• Agency or temporary staff usage
• HR training, recruitment and retention
• Patient falls
• Care process improvements – fractures, wound care, ambulation